Care Management is, broadly speaking, processes and functions that a primary care team can apply to help patients more effectively prevent and manage their medical conditions. Care managers are professionals in the health care team that help with completing care management with their patients as part of the clinical team.
Research has shown that care management can be a means of helping patients to improve clinical values, reduce unnecessary care, and reduce health care costs. However, if not implemented effectively, care management can also be expensive and have no impact on outcomes. Hence, the importance of this guide.
There are a variety of reasons why primary care practices are beginning to consider care management. This guide will help health systems and especially practice teams consider the issues that may emerge in the process implementing care management, so that decisions can be made that best fit the individual context of each practice.